At Starscope® Monocular, we respect the privacy of our users and customers. This Privacy Policy explains how we collect, use, and disclose information that pertains to your privacy when you use our website or purchase our products.
What Information Do We Collect?
Information You Provide
We collect personal information that you voluntarily provide to us when you register on the site, place an order, contact customer support, or otherwise communicate with us. This includes:
- Contact information (such as name, email address, phone number, and mailing address)
- Payment information (such as credit card number, expiration date, and billing address)
- Profile information (such as username, profile photo, and interests)
- Communications with our customer service team (such as call recordings and email history)
Automatic Information Collection
We automatically collect certain types of usage information when you visit our website or interact with our services. This includes:
- Log data (such as IP address, access dates and times, browser type, and pages visited)
- Device information (such as device type, operating system, settings, unique device identifiers, and crash data)
- Location information (derived from IP address)
- Cookies and other tracking technologies (such as pixels, web beacons, local storage, and SDKs)
This data allows us to improve your browsing experience, customize site content, analyze usage trends, troubleshoot issues, and improve our services. It may also be used for online advertising purposes.
Information from Other Sources
We may supplement the data we collect with information from third party sources, such as marketing partners and demographic data providers. This allows us to better understand our customers and provide relevant offers and communications.
How Do We Use the Information Collected?
We use your personal information to:
- Deliver products or services requested by you
- Process orders and payments
- Send order and shipping confirmations
- Communicate with you about your account, purchases, or questions
- Provide product troubleshooting and customer support
- Administer rewards programs, contests, or promotions
- Improve website and app performance
- Notify you about new features, offerings, and promotions
- Conduct research, analytics, and trend analysis
- Prevent illegal activity, enforce our policies, and comply with legal requirements
With Whom Do We Share Your Information?
We do not sell or rent your personal information to third parties for marketing purposes. However, we may share your data with service providers under contract who help with parts of our business operations. These include vendors for:
- Order fulfillment and delivery
- Payment processing
- Customer service automation
- Product innovation and improvement
- Website hosting, maintenance, and analytics
- Online marketing, advertising, and retargeting
We also may disclose information if legally required to do so, at the request of governmental authorities, to comply with laws or regulations, to enforce our policies, or to protect our rights and property.
How Do We Protect Your Information?
We take precautions to secure and protect your information against loss, theft, misuse, unauthorized access, disclosure, and alteration. These include technical measures like SSL encryption, firewalls, and restricted access controls. We also use security procedures and training to ensure employee privacy practices reflect our commitment to protecting your data.
While we strive to employ reasonable protections for your data that comply with applicable laws, no security measures can be 100% effective, and we make no guarantees your information will remain secure. You use our website and provide us with data at your own risk.
Your Privacy Choices and Rights
You have certain rights and choices when it comes to the personal information we collect and use. These include:
Accessing and Updating Information: You may contact us to request access to or corrections for personal data you have provided to us.
Marketing Preferences: You can opt out of marketing emails by following the unsubscribe link located in the footer of all our communications. You may also contact us to update your communication preferences.
Cookies: Most browsers let you remove or reject cookies and related technologies. Our services may not function properly without certain cookies enabled.
Compromised Data: In the event your personal information becomes compromised due to a breach of security, we will promptly notify you in compliance with applicable law.
Deleting Your Information: You may request we delete personal data we have collected directly from you. This does not include data that we are required or allowed to keep for legal, regulatory, or internal compliance purposes.
Right to Restrict Processing: You can ask us to stop using your personal data for marketing, analytics, profiles, or other limited purposes. This does not include processing required for order completion, account management, or ongoing customer support.
Portability: Under some laws, you may request a copy of personal data you’ve provided us in a common, machinable format. Contact us about eligibility.
Filing a Complaint: If you believe we have not complied with applicable privacy laws, you may contact us or file a complaint with your local data protection authority.
Children’s Privacy
Our website is not designed for or intentionally targeted at children under 16 years of age. We do not intentionally collect personal data from children. If you believe we possess data belonging to a child, please contact us so we may delete it.
External Websites and Links
Our website may contain links enabling you to visit external websites not operated by us. We cannot control or be held responsible for the privacy practices of these sites. We recommend you review the privacy policies of each site that collects your personal data.
Site Visitors Outside the EEA
If you visit our website from a country outside the European Economic Area (EEA), data may be transferred to and processed on servers located outside your home country. By using our services or providing any personal data while visiting from outside the EEA, you consent to the collection, transfer, storage, and processing of such data. Our privacy practices comply with UK and European data protection laws.
Changes to Our Privacy Policy
We reserve the right to modify this policy at any time. If we make material changes, we will notify you through our website. We also encourage you to periodically review this page for the latest on our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy or how we protect your personal data, please email us at [email protected] or send a letter to:
Starscope® Monocular
Attn: Privacy Team
123 Optics Lane
London, UK NW1 6XE
We appreciate you taking the time to understand our privacy practices. We hope you enjoy exploring the world through Starscope® products designed with our customers in mind.
